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Product support

Got a question about one of our themes or products? Use this form for your questions and we'll try to help :)

SUPPORT HOURS

Mon - Fri (except public UK holidays)
09:30 to 17:00 GMT
Please allow 24 hours for our response

Please note we do not offer telephone support for themes.

We offer free assistance for the products we make. Whilst we cannot provide free customisations, we are here to assist with information about the general operation and features of our products.

Your questions may already be answered in our support documentation, please choose your theme or product below to get answers quickly!

View documentation

Request help with your theme*

*Code customisation is not covered by our free support, please try Taskhusky or the Shopify job board

Our support includes:

  • Questions regarding theme settings
  • Help with theme features
  • Theme configuration
  • Bug fixes

Our support does not include:

  • Changes to our original code: 
    we recommend TaskHusky
  • Third-party app problems & integration
  • Theme updates and installations