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Alchemy Support

Frequently Asked Questions

How do I get the latest theme version to see new features?

Previous purchasers can get a FREE download of the latest theme version for the same store for which it was bought. This Shopify article explains more. 

Can my header image be a slideshow?

Yes, the entire full screen width header section is a slideshow. You can also add constrained-width slideshows elsewhere into your homepage..

How do I change 'ADD TO CART' to different text?

You can change nearly all text labels in your store by going to Online Store → Themes → Actions → Edit languages

How can I format my blog pages?

Create a short extract or summary of your blog article by clicking on the Add Excerpt link below your blog article content. 

Can I add a contact form?

Yes. This will send an email containing the contact information to the store's owner. To use it, create a normal page, like you would for an About Us page, for your contact form. After creating and saving this page, you will see a new drop down appear to allow you to select the contact template for this page. 

Can the product images fit the width of the screen?

No, the theme was not designed for that, you would need to hire a developer to custom write code for your store.

Can I add other fonts?

Yes, but you will need to hire a developer to add other typefaces to your store.

Can I change the payment icons?

Payment icons are pulled directly from Shopify based on your payment settings. You can change these (although we wouldn't advise it!), by hiring a Shopify Expert.

Does the theme include a newsletter pop-up or image zoom?

The theme already includes a basic pop-up for newsletters. Both of these can easily be achieved with apps though, and apps give a greater flexibility, there are plenty of completely free options for pop-ups, and inexpensive zoom. The advantage of an app is that it's constantly updated, will be whereas anything we included natively in the theme would become out of date over time:

Image Zoom Apps             Pop-up Window Apps

What size should my images be?

This article explains more about image sizing in our themes.

General theme settings

Newsletter popup

Show a call to action, for visitors to signup for your newsletter. Captured addresses will go straight into your customer list, and you can export this list from your admin to then import into your favorite email platform database.

Currency

Allow customers to choose another currency to view prices in your stores. Note, customers will always have to checkout in your store's base currency unless you are on the Shopify Plus plan.

Theme styles

The Alchemy theme is available in 4 styles - Swim Club, Cloudbreak, Driftwood, Seasons. These demo stores aim to illustrate the variety of looks possible with the theme. Choose your theme style in the Theme Settings tab. The style settings will affect cross store elements such as your fonts, cart behaviour and social media icons. 

Applying a theme style will overwrite any existing settings in your Theme Settings tab. Your section specific settings won't be affected. More information about theme styles can be found in this Shopify article.

Header section

Navigation

The theme navigation has a mobile style 'burger' menu design on all devices.
It supports three menu tiers set up in the usual Shopify way

The theme includes a fixed 'Shop' link that appears next to your cart and search icons in the docked header. You can change both the text and target of this link with the Quick Link settings.

Announcement bar

Add an announcement bar at the top of your Alchemy Shopify theme store, to promote your latest offers - add a link to a specific product or offer page, and choose a colour for the bar.

Footer section

Payment icons

Payment icons are pulled directly from Shopify based on your payment settings.

Additional text

Footer text such as "Powered by Shopify" and "Theme by Clean Themes" can be edited in the Language Editor

Home page sections

To see the full list of home page section types simply click on Add Section on your store home page.

Home page sections can be added, hidden or re-arranged to best fit your store. Choose to show blog posts, products, collections, images, text, videos, slideshows, a map, your Instagram feed on your homepage in any order you like.

Slideshow section

We recommend using images that are all the same height and at least 1500px wide. This blog article explains more about image sizing.

The fixed large header slideshow allows you to add up to five high quality images to display in succession on your homepage, together with up to two lines of overlay text and a call to action button. 

Featured collection section

Choose a predominant aspect ratio for your product images to produce a nice clean even grid layout for your homepage products: PortraitLandscapeSquare

Gallery section

Add blocks of images in a number of different arrangements, but be sure to select a layout that makes sense! i.e. add 2 images set to half width, four at quarter width, one one third and one two thirds, etc.

Map section

Add a map row to direct customers to your real world store.  Show a google map or your own image. The image position option allows you to control the crop of your image on desktop.

Other page sections

Some theme settings won't show until you're viewing the page in the theme editor preview window to which they relate - productcollection, article and blog settings all fall into this category.

In the Alchemy theme each page type can have a specific header image which will be shown on all pages of that specific type.

Collection pages

You can specify the number of products to show per row and the predominate aspect ratio for your product images.

Collection specific header images

You will need to upload an image file with the filename 'collection-header-handle.jpg', where 'handle' is the handle of the collection.

If you do this, you will need to upload an image for every collection on your store, or it will encounter missing-file errors.

Product page

Choose from a full page or two-column layout for your product pages

Advanced featured and tips

Homepage Instagram section

Yes absolutely, the theme includes a dedicated homepage Instagram section. You can get your instagram key generated by clicking here.

Looking to customize your theme?

Support hours

We're available 9:30 AM – 5:00 PM GMT, Monday through Friday (except public holidays). We do our best to respond to each request with a personalized reply within 24 business hours. We do not provide telephone email support.

Learn more about our free support scope on our support level page.

Ask us a question

Our support includes:

  • Questions regarding theme settings
  • Help with theme features
  • Theme configuration
  • Bug fixes

Our support does not include:

  • Changes to our original code: 
    we recommend TaskHusky
  • Third-party app problems & integration
  • Theme updates and installations

Have a project for us?

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