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Expression Support

Frequently Asked Questions

How do I get the latest theme version to see new features?

Previous purchasers can get a FREE download of the latest theme version for the same store for which it was bought. This Shopify article explains more. 

What page templates are included with the theme?

The theme includes a contact page template and a collections listing page template.

Why do some products have a 'purchase' button but others show 'more info'?

If a product only has one option, it can be bought directly from your homepage or collection pages. To disable this, so that the shopper always visits your full product page, de-select the Show 'purchase' button setting which you'll find in your Product Grid settings.

How can I format my blog pages?

Create a short extract or summary of your blog article by clicking on the Add Excerpt link below your blog article content. The theme includes a choice of list or grid layout for posts on your blog page.

How do I make my slideshow images smaller?

Our images will always scale horizontally to fill the width of your site, but you can alter the amount of screen your slideshow occupies by adjusting the relative height of your images. 

A portrait or square image results in a really tall slideshow. A thin letterbox image creates a compact slideshow. Don't forget to make your image sizes consistent across all the slides!

How do I edit the right hand sidebar?

The right hand sidebar is shown on pages other than the homepage.  Please navigate to a standard page, your blog or contact page and then you'll see the right hand sidebar appear in your sections menu.

Can I add other fonts?

Yes, but you will need to hire a developer to add other typefaces to your store.

Can I display multiple currencies?

Yes, the currencies displayed can be specified in your theme settings. When using apps be sure to check there's no impact on your currency display.

Does the theme include a newsletter pop-up or image zoom?

Both of these can easily be achieved with apps, there are plenty of completely free options for pop-ups, and inexpensive zoom The advantage of an app is that it's constantly updated, will be whereas anything we included natively in the theme would become out of date over time:

Image Zoom Apps             Pop-up Window Apps

What size should my images be?

This article explains more about image sizing in our themes.

Can I have a wider slideshow?

You just need to remove the companion content image in your theme settings.

General theme settings

Product grid

You can display the first handful of words from your product descriptions underneath thumbnails on collection pages and collection rows on the homepage.

Cart

Decide what happens after your customers add a product to your cart. To remain on the current page, activate this option. 

Theme styles

The Expression theme is available in 4 styles - InnovateOxfordNaturale and Ocean. These demo stores aim to illustrate the variety of looks possible with the theme. Choose your theme style in the Theme Settings tab. The style settings will affect cross store elements such as your fonts, cart behaviour and social media icons. 

Applying a theme style will overwrite any existing settings in your Theme Settings tab. Your section specific settings won't be affected. More information about theme styles can be found in this Shopify article.

Header section

Navigation

If you have a lot of menu items, you can free up some extra space by using the show search/cart info above navigation row option to move your search box into your header.

The 'Login' link is controlled by whether customer accounts are active on your Store, however you can check show 'Register' link in header to add a 'Register' link if you have the Login enabled

Announcement bar

Add an announcement bar at the top of your Symmetry Shopify theme site, to promote your latest offers - add a link to a specific product or offer page, and choose a colour for the bar.

Footer section

Payment icons

Payment icons are pulled directly from Shopify based on your payment settings.

Additional text

Footer text such as "Powered by Shopify" and "Theme by Clean Themes" can be edited in the Language Editor

Home page sections

To see the full list of home page section types simply click on Add Section on your store home page.

Home page sections can be added, hidden or re-arranged to best fit your store. Choose to show blog posts, products, collections, images, text, videos, slideshows, a map, your Instagram feed on your homepage in any order you like.

Slideshow section

You can display a full-width slideshow (see Ocean), or a reduced width slideshow plus a single, still image (see Oxford

The theme adjusts its layout automatically, simply add an image to Companion Content to use the reduced slideshow or remove the image to use the large-width layout

Sidebar

Add images, page content or blog posts to your home page sidebar. Note the home page sidebar is completely separate from the one that appears on your other pages

If you don't have any sidebar content, your sidebar will not appear and your products will show four per row

Other page sections

These sections are shown based on the page you are currently viewing in the theme editor.

Product pages

You can display your variants either as radio select buttons, or as a dropdown. You can also choose whether to have a quanity input.

Sidebar

The shared page sidebar includes more options that the homepage one, offering the same features plus cart summary and featured product blocks.

The sidebar settings will appear on all pageblog, and article pages, please note this sidebar is SHARED, and changes you make to one will affect all the others. The homepage sidebar is completely separate

Cart page

Enable cart notes to add a box to your cart page where customers can enter order notes. If the cart is empty, you can select to show a collection to encourage further browsing of your store.

Blog pages

Select to show a collection to encourage further browsing of your store, shows at the foot of the page.

Don't forget to create article excerpts too.

Advanced features and tips

Sidebar

The shared page sidebar includes more options that the homepage one, offering the same features plus cart summary and featured product blocks.

The sidebar settings will appear on all pageblog, and article pages, please note this sidebar is SHARED, and changes you make to one will affect all the others. The homepage sidebar is completely separate

Looking to customize your theme?

Support hours

We're available 9:30 AM – 5:00 PM GMT, Monday through Friday (except public holidays). We do our best to respond to each request with a personalized reply within 24 business hours. We do not provide telephone email support.

Learn more about our free support scope on our support level page.

Ask us a question

Our support includes:

  • Questions regarding theme settings
  • Help with theme features
  • Theme configuration
  • Bug fixes

Our support does not include:

  • Changes to our original code: 
    we recommend TaskHusky
  • Third-party app problems & integration
  • Theme updates and installations

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