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Symmetry Support

Frequently Asked Questions

How do I get the latest theme version to see new features?

Previous purchasers can get a FREE download of the latest theme version for the same store for which it was bought. This Shopify article explains more.

What page templates are included with the theme?

The theme includes two standard page templates with different widths, two contact page templates, a story page template and a collections listing page template.

How do I create a story page?

Create a new page using the page.story template then head into the theme editor to add in your additional content to the page. You can see this in action on our Chantilly demo store.

How can I format my blog pages?

Create a short extract or summary of your blog article by clicking on the Add Excerpt link below your blog article content. The theme includes a choice of list or grid layout for posts on your blog page.

How do I make my slideshow images smaller?

Our images will always scale horizontally to fill the width of your site, but you can alter the amount of screen your slideshow occupies by adjusting the relative height of your images.

You can also choose separate slideshow images for mobile devices.

Don't forget to make your image sizes consistent across all the slides!

How do I create a mega menu?

A columned, full-width menu is included in the theme for desktop.  Firstly, you need to add 3-tier menus in your navigation. Then head over to your Theme Editor and choose a column layout for your nested navigation in the Header theme settings.

Can I add other fonts?

Yes, but you will need to hire a developer to add other typefaces to your store.

Can I display multiple currencies?

Yes, the currencies displayed can be specified in your theme settings. When using apps be sure to check there's no impact on your currency display.

Does the theme include a newsletter pop-up or image zoom?

Both of these can easily be achieved with apps, there are plenty of completely free options for pop-ups, and inexpensive zoom The advantage of an app is that it's constantly updated, will be whereas anything we included natively in the theme would become out of date over time:

Image Zoom Apps             Pop-up Window Apps.

General theme settings


Decide whether to show a full-width layout on the home page product and collection rows, header, footer, and collection pages. All our theme demo styles except Chantilly use the full-width layout.


Product options can be shown as boxes or dropdowns.

Tip: With the box layout, unavailable options (where all variants for that option are unavailable) will be shown as crossed out.

Speed up purchases by enabling quick-buy so shoppers can add items to the cart directly from a collection page or the homepage. The dynamic checkout button allows customers to go direct to the checkout with that item bypassing the cart page entirely.

Tip: There are separate settings to control the dynamic checkout button wherever products are shown in your store.

For full-width sites, the number of product images shown per row will change dependent upon the browser width and your choice of image height setting. For product images of varying shapes, you may wish to use variable-width product thumbnails.

Use the title and price position setting to choose whether to show product thumbnail title and price on hover or under the image. On smaller screens the title and price will always be shown under the image.

The Symmetry theme supports product icons or labels on the home and collection pages for on sale items, sold out items, items with low stock and the option to show a custom text.

There is only room for one to show at a time, so there is a priority in which these are shown:
  1. Sold out 
  2. Sale Shows if a product's compare at price is set higher than its actual price.
  3. X left in stock only for items with a single variant
  4. Custom Choose your own text by giving your product a tag in the format: meta-label-YOUR LABEL TEXT! That's 'meta-label-' and your label text. Note that the text cannot contain a comma. Spaces, capitals, exclamation marks, etc, are all fine!

Each icon/label (except the custom one - which is controlled using product tags) also includes a setting to allow you to switch it on or off.

Use the setting show second image on hover to show two product images on your collection and home pages.


Choose whether to search only products or also include page content and blog articles.


Decide what happens after your customers add a product to your cart. To remain on the current page, choose the drawer option.  


Allow customers to choose another currency to view prices in your stores. Note, customers will always have to checkout in your store's base currency unless you are on the Shopify Plus plan.

Theme styles

The Symmetry theme is available in 4 styles - ChantillySalt YardBeatnik and Duke. These demo stores aim to illustrate the variety of looks possible with the theme. Choose your theme style in the Theme Settings tab. The style settings will affect cross store elements such as your fonts, cart behaviour and social media icons. 

Applying a theme style will overwrite any existing settings in your Theme Settings tab. Your section specific settings won't be affected. More information about theme styles can be found in this Shopify article.

Header section


The theme navigation has a horizontal bar design on desktop. It supports three menu tiers set up in the usual Shopify way. Choose from 3 nested navigation layouts, rows - on clickcolumns - on click and columns - on hover.

Top level (parent) links are only used to open the drop down. They are never used as links. Consider adding a "View All" link to the level below if you need to show all products in the collection.

To help customers navigate around your collections quickly, the theme includes the option to automatically expand the navigation to the current page. This will leave the active menu tiers open and visible.

Announcement bar

Add an announcement bar at the top of your Symmetry Shopify theme site, to promote your latest offers - add a link to a specific product or offer page, and choose a colour for the bar.

Cross page promos

Choose to show up to 4 "cross page promotions" to highlight your services and help customers to navigate your store. The theme includes a built in list of icons, or you can add in your own image or icon instead! To show only 3 promotions or to change to your own icons, just delete one of the four and then add in your new icon, text and link. These will show in the promotional bar above the footer.  

Footer section

Payment icons

Payment icons are pulled directly from Shopify based on your payment settings.

Additional text

Footer text such as "Powered by Shopify" and "Theme by Clean Canvas" can be edited in the Language Editor

Home page sections

To see the full list of home page section types simply click on Add Section on your store home page.

Home page sections can be added, hidden or re-arranged to best fit your store. Choose to show blog posts, products, collections, images, text, videos, slideshows, a map, your Instagram feed on your homepage in any order you like.

Slideshow section

Add a slideshow image for desktop and (if you wish) another of a different shape for mobile devices. On desktop, we'd recommend choosing an image that is at least 1200px wide, for a restricted width homepage, or, at least 1600px wide for full-width sites.

It's advisable to choose images that are all the same height for all the slides. This blog article explains more about image sizing.

Collage with text section

Show two images overlaid in a choice of 5 different collage designs together with text and links. 

Custom content section

You can add up to 5 blocks of custom content which can contain images, text, video or custom html.
Choose the width of each block to create your perfect layout.

Other page sections

These sections are shown based on the page you are currently viewing in the theme editor.

Collection pages

The Symmetry theme offers you the flexibility to choose how to organize your products on the collection page. Select a grid or a list layout. You can even leave the decision open to your customers by selecting show toggle for grid and list views.

You can also create two custom filters tag groups to help customers refine the products and find the item they are looking for quickly. Great for browsing large inventories.

Cart page

Enable cart notes to add a box to your cart page where customers can enter order notes. 

Blog pages

Choose from a grid or list layout for your blog articles. Select a crop style for your blog article featured image to create a more even grid layout. Use blog article excerpts to manage what is shown on your blog overview page.

Tip: Don't forget to create article excerpts too.

Advanced features and tips

Shopify product reviews

The theme includes built-in code to support Shopify product reviews (apps.shopify.com/product-reviews) on the home page, product pages and collection pages. If you add the free Shopify reviews app, the theme will automatically show them.

Looking to customize your theme?

Support hours

We're available 9:30 AM – 5:00 PM GMT, Monday through Friday (except public holidays). We do our best to respond to each request with a personalized reply within 24 business hours. We do not provide telephone email support.

Learn more about our free support scope on our support level page.

Ask us a question

Our support includes:

  • Questions regarding theme settings
  • Help with theme features
  • Theme configuration
  • Bug fixes

Our support does not include:

  • Changes to our original code: 
    we recommend TaskHusky
  • Third-party app problems & integration
  • Theme updates and installations

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